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    FRANK LEO & ASSOCIATES

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    WestJet and Air Canada Asking for Volunteer Help Amid Travel Surge

    Summer travel has reached its highest point since the pandemic began and Canada’s two biggest airlines are asking for volunteer help. Both Air Canada and WestJet are trying to overcome staffing challenges which are creating a pushback from unions. WestJet sent an email to all employees explaining how rapid growth in passenger number is resulting in operational issues.

    The message was titled “growing pains of recovery requires all-hands-on-deck,” which asked for staff to sign up and volunteer to help guests who need wheelchair assistance at Calgary International Airport. Air Canada wrote an internal memo that said “airport partners are stretched beyond capacity, which led to significant flight cancellations and missed connections,”

    In late August and early September, air passenger traffic soared to its highest point since the start of the pandemic. The increase in business is crucial for these airlines as COVID-19 protocols forced many domestic and international airports to go on hold. In the U.S. the American Airlines and Delta Air Lines also asked staff for volunteer assistance. 

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