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    Dear Frank,
    We wanted to send you an email to let you know how pleased we were with our/your agent Katia.
    From the moment we met her we knew she was going to work hard for us and reflect the high standards we have heard about with the Frank Leo’s Team.
    This was the hardest decision of my life to sell during a pandemic and winter approaching.
    Katia sat us down and explained the entire process and what to expect. She had the house staged and great pictures taken to assure we had a premium listing available.
    There was one bump in the process with your office’s description and specification of the house, but it was resolved quickly.
    I worked in Retail for 30 years with the Ford Motor Company dealer network. I know the true meaning of customer service and expectations.
    Katia has been absolutely amazing through our journey.
    We explained that our journey was going to be a three-step process with her. First, sell our house. Second find us a rental (and this was extremely hard in these times) And third find us property that we can build our forever home on. We are two thirds there and in the last stage.
    Katia was always available when we needed her. She guided us through everything with such knowledge and confidence.
    You don’t have a “Good” agent Frank, you have a “Great Agent” on your team, and I am sure a top performer too.
    Thank you for sending a great agent when we called your office.
    Bernie and Theresa.