After the nationwide network outage last week, Rogers announced on Tuesday that it will reimburse all impacted customers for up to five days of service. The Rogers’ outage interrupted telephone and internet services. A Rogers spokesperson said this move is a “first step” in rectifying the issue.
Rogers previously said they would credit all customers for up to two days of service which was first seen on their Twitter account. The spokesperson explained “we will continue to work around the clock to restore Canadians’ confidence in us,” He further explained compensation should be reflected in next month’s bill.
Many businesses across Canada were impacted by the outages and many lost out large sums of money. Dan Kelly, president and chief executive of the Canadian Federation of Independent Businesses said “There are businesses in Canada that have been closed down for over 400 days altogether in some parts of Canada over the last two years, and so every single day of sales in absolutely critical in this recovery period,”
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